Privacy Policy
Privacy Policy
Effective Date: 31 August 2026
International Travel Studio (“ITS”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how International Travel Studio collects, uses, stores and protects your personal information when you visit our website, contact us, request a quotation, make a booking, subscribe to our communications, or interact with our advertising on platforms such as Facebook and Instagram.
International Travel Studio operates in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African legislation.
1. Information We Collect
Depending on the services you request, we may collect:
- Full name and surname
- Contact number
- Email address
- Residential or postal address
- Travel preferences and interests
- Preferred travel dates and destinations
- Number and ages of travellers
- Passport and identification information where required to arrange travel
- Date of birth where required by a travel supplier
- Special travel requirements
- Payment and transaction information where applicable
- Information provided when requesting a quotation or booking
- Communications between you and ITS
- Information submitted through our website forms, WhatsApp, email or social media platforms
We only request information that is reasonably necessary for the purpose for which it is collected.
2. How We Collect Your Information
We may collect information when you:
- Complete a form on our website
- Request a travel quotation
- Make a booking
- Contact us by telephone, email or WhatsApp
- Subscribe to our newsletter or marketing communications
- Enter a competition or promotion
- Respond to an advertisement on Facebook or Instagram
- Interact with our social media pages
- Visit or use our website
We may also receive relevant information from travel suppliers or other service providers involved in arranging your travel.
3. Why we use your information
We may use your personal information to:
- Respond to enquiries and quotation requests
- Design and arrange travel itineraries
- Make and manage travel bookings
- Arrange flights, accommodation, transfers, tours, cruises, travel insurance and other travel services
- Process payments and invoices
- Communicate with you regarding your booking
- Provide customer support
- Send relevant travel offers, promotions and information where permitted by law
- Improve our website, products and services
- Manage our relationship with clients
- Meet legal, regulatory and contractual obligations
- Protect our business against fraud or unlawful activity
We will not use your personal information for purposes unrelated to the reason for which it was collected without an appropriate lawful basis.
4. Marketing Communications
If you provide your contact details to ITS, we may contact you with information about travel opportunities, promotions, special offers, new destinations and services that may be relevant to you, where permitted by applicable law.
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in an electronic communication.
We will respect your request to stop receiving direct marketing communications, subject to any legal or contractual requirements.
5. Facebook, Instagram and Meta advertising
International Travel Studio may use advertising and analytics tools provided by Meta Platforms, Inc. and its related platforms, including Facebook and Instagram.
These tools may allow us to measure advertising performance, understand how visitors interact with our website and provide more relevant advertising.
If you submit your information through an ITS advertisement or Meta Lead Form, the information you provide may be shared with ITS so that we can contact you regarding your enquiry, quotation or travel request.
Meta may process information in accordance with its own privacy policies and terms.
You should review Meta’s privacy information for further details about how Meta processes personal information.
6. Sharing Your Information
We may share relevant personal information with third parties where reasonably necessary to provide the travel services you have requested.
These parties may include:
- Airlines
- Hotels and resorts
- Tour operators
- Cruise companies
- Transfer companies
- Travel insurance providers
- Visa service providers
- Destination management companies
- Payment service providers
- Technology and booking platforms
- Other travel suppliers required to fulfil your booking
We only share information that is reasonably necessary for the relevant service.
Some travel suppliers and service providers may be located outside South Africa. Where personal information is transferred internationally, ITS will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.
7. Payment Information
Where payment is required, payments may be processed through third-party payment providers.
ITS does not intentionally store complete credit-card or other sensitive payment credentials where these are processed directly by a third-party payment provider.
Payment providers may have their own privacy policies and terms.
8. Cookies and website technologies
Our website may use cookies, pixels, analytics tools and similar technologies to:
- Ensure the website operates correctly
- Understand website usage
- Improve our website
- Measure advertising campaigns
- Understand visitor behaviour
- Provide more relevant advertising
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
9. Protection of your information
ITS takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Retention Of Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain business records, comply with legal obligations, resolve disputes and enforce agreements.
When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
11. Your Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally permissible
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Lodge a complaint regarding the processing of your personal information
Requests may be made by contacting International Travel Studio using the contact details provided on our website.
12. Third-Party Websites
Our website and communications may contain links to third-party websites, including airlines, hotels, travel suppliers, payment providers and social media platforms.
ITS is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Children's Information
Travel bookings may sometimes require information relating to children travelling with adults.
Where personal information relating to a child is required, ITS will process such information in accordance with applicable legal requirements and, where required, with the consent of a competent person.
14. Changes to this privacy policy
ITS may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legislation.
The updated policy will be published on our website with the revised effective date.
15. Contact Us
If you have any questions regarding this Privacy Policy, wish to access or correct your personal information, or wish to exercise any of your privacy rights, please contact:
International Travel Studio
Website: internationaltravelstudio.com
Telephone / WhatsApp: 062 331 7753
Information Officer: Bacilio Steel
Email: bacilio@internationaltravelstudio.com